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LifeCare Help at Home Service
TreasurerPostFebruary 10, 2015, 19:41
Posts: 55
March 8, 2013, 12:04
Normal topicLifeCare Help at Home Service

LifeCare – Help at Home



Help at Home is a support service provided by staff members working in the community. The service covers the City of Edinburgh within the Edinburgh Bypass. The service provides practical, domestic support to people 50+ with a welfare need. The service is based on assessment and is charged at an hourly rate.

What we can help with:
.We pick up a list from the client at the start of our visit (or help them compile one)
•We use a simple log system to record cash handling and can put items away if client wishes.
•We can do full weekly shops or just pick up a few items- e.g. fresh food or heavy items.

•We can do full house cleaning or just do a few more specific tasks like keeping floors clean or looking after the kitchen and bathroom.

Laundry and/or ironing
•We can wash, dry, iron and put away, clothes, bedding and towels.

Changing bed linen
•We can change bed linen and make sure it is washed, dried and ironed.

Meal preparation - Home Helpers are not able to help clients feed themselves.
•We can also do batch cooking for, or with, clients to ensure they have small stock of fresh homemade meals in their freezer (as well as do the shopping for the ingredients needed).
•We can prepare hot and cold meals from scratch (as well do the shopping for the ingredients needed- see above)/ prepare a frozen meal, and serve the meal to clients/clean up after.

Running errands
•We can run errands for such as picking up prescriptions, replacing hearing aid batteries, dropping off/picking up dry cleaning, posting letters, buying greetings cards etc.

Other small household tasks
For example we cannot always help with DIY/repairs and would direct a client to Care and Repair Edinburgh. We will endeavour to tailor the service to meet our client’s needs and can provide varying levels of support.

If clients require assistance with other household tasks that are not listed please enquire as we may be able to help or direct the client to another organisation.

Who the service is for:

The service is for individuals who are 50 years old plus.

The service can be provided to-
•older people
•people with dementia
•people with limited mobility
•carers of the above (carers can be younger as long as the person they care for is 50+).

We can provide-
•A regular and ongoing service to support continuing independence at home.
•A temporary service while individuals are recovering from an illness or fall or when they return from a stay in hospital

How the service works:

Help at Home operates 7 days a week from 8am until 8pm, with visits lasting for a minimum of one hour (but available in 1.5hrs, 2hr, or upwards appointments) and occurring weekly or fortnightly.

We match clients with one of our Home Helpers so that they are visited by familiar face – cover can be arranged for times of sickness and holiday.

All our Home Helpers are members of the Protection of Vulnerable Groups (PVG) scheme and receive appropriate training.

The service costs £12.50/hour and is billed monthly in arrears. Payments can be made by card, cheque, Direct Debit or with an Edinburgh Card through Direct Payments.

How to get the service:

Clients can refer themselves or be referred by a nurse, doctor, occupational therapist, social worker, relative, friend etc.. Referrals can be made over the phone or referral forms can be requested by email.

Once someone has been referred we will arrange to visit them at their home to discuss their needs and what the service can provide. If they are eligible for the service and decide to go ahead, we will match them with a Home Helper and arrange a regular time to visit you as soon as possible.

LifeCare – Shopping Buddies
Shopping Buddies is a project which matches older people living in the community with a local volunteer who can help them get their grocery shopping done. The project covers the City of Edinburgh with the Edinburgh Bypass. Matching is based on assessment and we ask for a contribution to running costs.

Eligibly Criteria
•Clients must be 65 or over.
•Clients must not have a dementia diagnosis.
•Clients must be comfortable and competent undertaking their own financial transactions.
•Clients must be fit and mobile enough to get to and from the local shop with limited assistance. (Volunteers will not be able be matched with older people who would need to use a wheelchair).
•Clients must be happy to get to local shops on foot, by bus or by taxi.

Please note that LifeCare’s Care at Home and Help at Home services can help people with higher needs. For more information on these services please get in touch.

Volunteers will not be able to use their own cars to take clients shopping.

The Service
•Volunteers meet clients at their home, accompany them to local shops, have a cup of tea or coffee together and help them to return home.
•All volunteers have PVG membership.
•We ask for a £5 contribution per session which goes towards sustaining the service.
•Volunteers will meet with clients once a week for approximately 2 hours and the arrange-ment can continue for as long as both parties want it to.

•To refer please contact us by phone or email for a referral form.
•We will then get in touch with the individual and arrange an initial meeting to tell them more about how Shopping Buddies works.
•If they would like to be matched and meet the eligibility criteria then we will match them with a volunteer as soon as we have someone suitable.

Contact information:

Service Coordinator

Direct tel.: 0131 343 0950

Email: home@lifecare-edinburgh.org.uk

Head Office: 0131 343 0940

(Apologies to forum member stephenclarke for the lack of formatting for the moment)

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